Episode 71

Episode #59 - Your Team Is Waiting On You to Get Out of the Way - Here’s How to Let Go

In this episode, I’m taking you behind the curtain of my own business to show you four systems that I’ve personally implemented, systems that finally got me out of the weeds, out of my team’s way, and back into actually enjoying what I do again. If you’re stuck being the bottleneck in your own company, if nothing moves forward without your sign-off, if you’re overwhelmed and low-key terrified to take time off because you think everything’s going to break down without you, this episode is for you.

I built these systems so that my business could move faster than I can, on purpose. Because I’m not here to micromanage. I’m here to build. I didn’t start this business to be a glorified taskmaster. And neither did you.

Here’s what I walk you through:

1. SOPs That Actually Get Used.

Not the boring step-by-step Word docs no one reads, I’m talking Loom video SOPs, backed with AI-generated written instructions. We’ve created a real-time video library so my team knows exactly how and why we do what we do. It’s updated on the fly, easily accessible, and a game-changer in reducing back-and-forths. Now, when someone asks how to send a launch email, they don’t ask me. They check the library.

2. Pre-Built Client Onboarding Workflows.

Manual onboarding is killing your momentum. We built automated onboarding that triggers the moment a contract is signed. Clients get a welcome email, access instructions, prep checklists, and either a 14-day email learning sequence or the option to jump straight into a call with our team. The point? No one waits. We start strong. They feel supported from minute one, and that’s what builds trust and retention.

3. Project Management With Built-In Accountability.

I share how we use tools like ClickUp and Notion in a way that’s actually useful, not overwhelming. No feature overload. Just real-time visibility into what’s being worked on, who owns it, and what’s blocked. My team knows I’m not checking up on them, I’m empowering them to own it. No micromanaging. No guessing. No constant notifications blowing up my phone.

4. A Centralized Knowledge Base With Embedded Culture.

This is next-level ops. We’re not just storing SOPs. We’ve built a living hub that includes brand voice guides, templates, meeting notes, workflows, and even core values, everything documented and centralized. It trains your team without you. It protects your business. And it sets the standard of excellence without burning you out.

So if your business only runs when you’re in the room, it’s not a business, it’s a burnout machine. Let’s fix that. Hit play and let me show you how I built out my systems to scale without losing control, and how you can do the same.

About the Podcast

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The Queen of Automation
Technology is only good when it works.

About your hosts

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Meghan Donnelly

She’s the owner and founder of The Digital Unicorns, a small digital operations agency that helps multi-6-figure businesses streamline and optimize their digital experience with automated systems and tools. She’s also the brains and the chaos behind The Queen of Automation. Meghan has over 15 years in the digital operations industry, with a ton of experience and geeky expertise to share. As a business owner with ADHD, automation changed her life, and she loves sharing techy tips and tricks with other entrepreneurs.
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Andrea Salazar

Meet Andrea, our Social & Customer Engagement Ninja. She handles all our social and community management, collaborating with other brands to help boost our brand’s online presence. Her goal is to make our customers happy through smart communication and engagement strategies. When not at work, you’ll find her enjoying life as a mom of two, juggling career wins with family fun.

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